Return & Refund Policy

Consumer Protection · Armatura

Last updated: 30 September 2026

1. Your Consumer Rights

We comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 to protect your purchase.

2. 14-Day Cooling-Off Period (Change of Mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from the day after you receive your goods, for any reason.

To exercise your right of cancellation, you must inform us of your decision using a clear statement. You may use the model cancellation form provided in section 12 below, though this is not obligatory.

Once you notify us of cancellation, you have a further 14 days to return the goods to us.

Return shipping cost: You are responsible for the direct cost of returning the goods under the 14-day cooling-off right (Consumer Contracts Regulations 2013, regulation 35(5)).

Products must be unused, in original packaging, and in a condition suitable for resale.

3. 30-Day Right to Reject Faulty Goods

Under the Consumer Rights Act 2015, you have a 30-day short-term right to reject goods that are faulty, damaged on arrival, not as described, or not fit for purpose.

If you notify us within 30 days of delivery that goods are defective, you are entitled to a full refund.

Return shipping cost: We pay all return shipping costs for faulty, damaged, or incorrect items.

After 30 days, you remain entitled to repair, replacement, price reduction, or a final right to reject under the Consumer Rights Act 2015, sections 23–24.

4. Return Authorisation Process

Before returning any item, please contact us with your order number and details of the issue.

We will provide return instructions and, where applicable, a prepaid return label for faulty or incorrect goods.

5. Acceptable Reasons for Returns

• Change of mind (14-day cooling-off period, you pay return postage)
• Manufacturing defects or faults (30-day right to reject, we pay return postage)
• Damage during shipping (report within 48 hours of delivery, we pay return postage)
• Incorrect items delivered (we pay return postage)

6. Non-Returnable Items

The following are excluded from the 14-day cooling-off right under the Consumer Contracts Regulations 2013:

• Goods that have been unsealed or used and cannot be returned for hygiene or health-protection reasons (e.g. water-filtration cartridges, personal wellness accessories)
• Bespoke or custom-made products manufactured to your specifications
• Perishable goods

These exclusions do NOT affect your rights under the Consumer Rights Act 2015 if goods are faulty or not as described.

7. Return Packaging and Shipping

Products must be securely packaged in their original packaging where possible.

For change-of-mind returns, you arrange and pay for return shipping. We recommend using a tracked courier service.

For faulty, damaged, or incorrect items, we will provide a prepaid return label or arrange collection.

8. Inspection and Processing

Returns are inspected within 2–4 business days of receipt at our facility.

We will notify you by email once your return has been received and inspected.

9. Refund Processing

Refunds are issued within 14 days of the day we receive the returned goods or you provide evidence of having sent them back, whichever is earliest (Consumer Contracts Regulations 2013, regulation 34(5)).

Refunds are processed to the original payment method used for the purchase.

No fees are deducted from your refund.

10. Restocking Fees

We do not charge restocking fees for returns under the 14-day cooling-off right or for faulty goods.

11. Exchanges and Replacements

If you wish to exchange an item for a different size, colour, or model, please contact us to arrange the exchange.

Faulty products are replaced free of charge under our obligations under the Consumer Rights Act 2015.

12. Model Cancellation Form

To cancel your contract under the 14-day cooling-off right, you may use the following form (though you are not required to do so):

To: Armatura
167-169 Great Portland Street, W1W 5PF London, United Kingdom
Email: dealer@armaturaclothing.com

I hereby give notice that I cancel my contract for the following goods:
[insert description of goods]

Ordered on: [insert date]
Received on: [insert date]

Name: [insert your name]
Address: [insert your address]
Signature: [sign if submitting by post]
Date: [insert date]

13. Warranty and Manufacturer Support

Many of our products carry manufacturer warranties in addition to your statutory rights under UK law.

We will co-ordinate with manufacturers to ensure the best resolution for you.

14. Special Circumstances

Exceptions may apply in cases such as product recalls, safety notices, or regulatory changes.

15. Your Responsibilities

Please inspect deliveries promptly upon receipt.

Report damage or missing items within 48 hours of delivery.

Notify us of faults within the applicable timeframes to ensure your rights are protected.

16. Dispute Resolution

If you are not satisfied with our response to a complaint, you may refer the matter to an independent Alternative Dispute Resolution provider or contact Citizens Advice for guidance (citizensadvice.org.uk or 0808 223 1133).

You also have the right to bring a claim in the courts under the Consumer Rights Act 2015 within six years of the issue arising (Limitation Act 1980).

17. Contact Information