Shipping Policy

Shipping Information · Armatura

Last updated: 30 September 2026

1. Shipping Coverage and Availability

We ship to all UK mainland addresses from our London distribution centre. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, and the Isle of Man is available with extended delivery times and may incur additional charges calculated at checkout.

All orders require a valid street address. We are unable to deliver to BFPO addresses for large recovery equipment due to size and weight restrictions.

2. Processing Times

Orders placed before 2:00 PM GMT/BST are dispatched the same business day. Orders placed after this time or at weekends are processed the next business day.

Custom or bespoke orders may require an additional 2–3 business days for preparation.

3. Shipping Methods and Delivery Times

• Standard Delivery (2–4 days): Ideal for non-urgent deliveries to UK mainland addresses.
• Express Delivery (1–2 days): Faster shipping for urgent orders.
• Next-Day Delivery: Available for orders placed before 12:00 PM on selected postcodes.
• Specialist Freight Delivery: 3–7 days for large installations such as wood-fired hot tubs, cold plunge pools, and saunas.

All delivery times are working days and exclude weekends and UK bank holidays.

4. Shipping Costs and Calculation

Shipping costs are calculated based on weight, dimensions, delivery location, and chosen shipping method. All costs are displayed at checkout and include VAT at 20%.

Free standard shipping is offered on all orders over £500 to UK mainland addresses.

5. Carriers and Tracking

We partner with trusted UK carriers including DPD, Royal Mail, Evri, Yodel, and specialist freight providers for large recovery equipment.

You will receive tracking information via email once your order has been dispatched. Our customer support team is available to assist with any delivery queries.

6. Packaging and Product Protection

All products are carefully packaged using reinforced materials to prevent damage during transit. Original manufacturer packaging is preserved wherever possible to ensure maximum protection and facilitate any future warranty claims.

7. Delivery and Inspection

Please inspect your delivery upon receipt. Report any visible damage to the carrier and to us immediately.

Concealed damage must be reported within 24 hours of delivery by contacting our support team with photographs and your order reference.

8. Large Item and Installation Delivery

Cold plunge pools, saunas, hot tubs, and large water chillers are delivered via specialist freight carriers. Two-person delivery or kerbside delivery may apply depending on the item and delivery address.

Installation services are available separately. Please contact us for a quotation.

9. Returns and Exchanges

You have the right to cancel your order within 14 days of receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please refer to our Returns Policy for full details.

Faulty or damaged goods are covered under the Consumer Rights Act 2015. We will arrange collection and cover all return shipping costs for warranty claims. Customer-initiated returns for change of mind require you to arrange and pay for return shipping.

10. Price Transparency

All prices displayed on our website include VAT at 20%. There are no hidden fees. Total order cost, including delivery charges, is clearly displayed at checkout before payment is taken, in compliance with the Digital Markets, Competition and Consumers Act 2024.

11. Contact Information