Shipping Policy

Shipping information · Armatura

Last updated: 4 September 2026

1. Shipping Coverage and Availability

We ship to addresses throughout the United Kingdom mainland from our London distribution centre. Standard delivery covers England, Scotland, and Wales. Delivery to Northern Ireland, Scottish Highlands and Islands, Isle of Man, and Channel Islands is available with extended delivery times and may incur additional charges.

All orders require a valid street address. We are unable to deliver to PO Boxes due to carrier restrictions for large appliances.

2. Processing Times

Orders placed before 2:00 PM GMT/BST are processed and dispatched the same business day. Orders placed after this time or at weekends are processed the next business day.

Certain appliances or special orders may require an additional 1–2 business days for quality checks and preparation.

3. Shipping Methods and Delivery Times

• Standard Delivery (2–4 days): Reliable service for most UK mainland addresses via Royal Mail, DPD, or Evri.
• Express Delivery (1–2 days): Priority service for urgent orders via DPD or UPS.
• Next-Day Delivery (1 day): Available in select areas for orders placed before 2:00 PM.
• Two-Person Delivery: 3–7 days for large appliances requiring specialist handling and installation placement.

4. Shipping Costs and Calculation

Shipping costs are calculated based on weight, dimensions, delivery location, and selected method. All costs are displayed at checkout and include VAT at the standard rate of 20%.

Free standard shipping applies to orders over £500 to UK mainland addresses.

In compliance with the Digital Markets, Competition and Consumers Act 2024, all delivery charges are displayed up front before you complete your purchase. There are no hidden fees.

5. Large Appliance Delivery

Fridges, ovens, dishwashers, and dryers are delivered using specialist appliance carriers. Two-person delivery service includes delivery to your chosen room, unpacking, and removal of packaging materials.

Please ensure adequate access to your property. Deliveries requiring hoisting, crane access, or unusual manoeuvring may incur additional charges, which will be confirmed before delivery.

6. Packaging and Product Protection

All appliances are packaged with protective materials to prevent damage during transit. Original manufacturer packaging is preserved to ensure warranty compliance and safe transport.

7. Order Tracking and Communication

You will receive tracking information via email once your order has been dispatched. Our customer support team is available to assist with any delivery queries.

8. Inspection and Damage Claims

Please inspect your delivery upon arrival. If you notice visible damage to the packaging or product, please note this with the driver and contact us immediately.

Concealed damage must be reported within 24 hours of delivery by contacting our support team with photographs of the damage.

9. Consumer Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the day after you receive your goods. Under the Consumer Rights Act 2015, you have a 30-day right to reject faulty goods for a full refund.

Please see our Returns & Refunds policy for full details of your statutory rights.

10. Returns and Exchanges

For faulty or defective items, we will arrange collection at no cost to you. For change-of-mind returns within the 14-day cooling-off period, you are responsible for the cost of return shipping unless the goods are faulty or we sent the wrong item.

Return authorisation is required before sending items back. Please contact us to arrange this.

11. Contact Information