Terms & Conditions

Legal terms · Armatura

Last updated: 30 September 2026

1. Acceptance of Terms

By using our website or purchasing products, you agree to be bound by these Terms and Conditions and all applicable laws.

These terms form a legally binding agreement between you and Armatura Ltd.

2. Use of Website

You may use our website for legitimate purposes such as browsing, purchasing, and contacting support.

Unauthorised use, including unlawful activity or system interference, is strictly prohibited.

3. User Accounts and Registration

You are responsible for maintaining your account credentials and ensuring all provided information is accurate.

You must notify us immediately of any unauthorised account activity.

4. Products and Pricing

All products are subject to availability. Prices may change without notice.

All prices displayed include VAT at the standard rate of 20%. There are no hidden charges. We comply with the Digital Markets, Competition and Consumers Act 2024.

We do not guarantee that product descriptions are error-free, though we strive for accuracy.

5. Orders and Payment

Orders may be accepted or rejected at our discretion. Payment must be completed before shipment.

We use secure, PCI-compliant systems to process payments. Accepted payment methods include Visa, Mastercard, American Express, PayPal, Klarna, and Clearpay.

6. Shipping and Delivery

We ship to addresses within the United Kingdom mainland. Delivery times typically range from 2 to 4 business days depending on the method selected.

Surcharges may apply for deliveries to the Scottish Highlands and Islands, Northern Ireland, and offshore territories.

Risk of loss transfers to you upon delivery.

7. Returns and Refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the day after you receive your goods. You may cancel your order for any reason during this period.

If you wish to return goods, you must notify us in writing within 14 days of receipt, then return the goods to us within a further 14 days. You are responsible for the direct cost of return shipping unless the goods are faulty or not as described.

We will refund the full purchase price, including standard delivery charges, within 14 days of receiving the returned goods or proof of return, whichever is sooner. Refunds will be issued using the same payment method you used for the original purchase.

Under the Consumer Rights Act 2015, if goods are faulty or not as described, you have a 30-day short-term right to reject them for a full refund. After 30 days, you are entitled to a repair or replacement, and if that fails, a price reduction or final right to reject.

Exceptions to the right to cancel include personalised items, sealed hygiene products that have been opened, and perishable goods.

8. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Subject to the above, our liability for breach of contract or negligence is limited to the purchase price of the product. We are not responsible for indirect or consequential losses.

9. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy, the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018.

You have the right to access, rectify, erase, restrict processing, object to processing, and request portability of your data. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Intellectual Property

All website content, including text, images, logos, and designs, is owned by Armatura Ltd and protected by intellectual property laws.

11. Governing Law and Disputes

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are not satisfied with our response to a complaint, you may refer the matter to an alternative dispute resolution provider or contact Citizens Advice at citizensadvice.org.uk or 0808 223 1133.

12. Modifications to Terms

We may update these terms at any time. Continued use of the website constitutes acceptance of changes.

13. Severability and Entire Agreement

If any provision is invalid, the remaining terms remain enforceable.

14. Contact Information